Legal
General terms of sale
These terms govern the supply of managed services, IP connectivity, colocation and dedicated server services to business customers.
01Purpose
These terms set out how WEDEPLOY supplies business customers with managed services, IP connectivity, colocation and dedicated server services. They apply to every order to the exclusion of any other document, unless otherwise agreed in writing.
02Formation of the contract
The contract is formed when the commercial proposal is signed or the online order is confirmed. The proposal states the services, committed rates, prices and term. In case of conflict, the signed proposal prevails over these terms.
03Term and renewal
Unless stated otherwise, services are subscribed for an initial term of twelve months, renewed by tacit agreement for successive twelve-month periods. Termination is given in writing at least thirty days before the expiry date.
04Prices, currency and taxes
Prices are stated in euros (EUR) and exclude tax. French value added tax at the rate in force is added for customers established in France; VAT-registered customers established in another EU member state fall under the reverse charge on providing a valid VAT number. IP transit is billed on the subscribed commitment, measured at the 95th percentile of samples taken every five minutes over the calendar month; overage is billed at the unit price of the commitment. Invoices are issued monthly and payable within thirty days of the invoice date.
05Payment
Payment is made by bank transfer or by card. Card payments are handled by a licensed, PCI-DSS compliant payment service provider: card details are entered with that provider, and WEDEPLOY never has access to them and stores none. Late payment automatically incurs interest at the European Central Bank's most recent refinancing rate plus ten points, together with a fixed recovery charge of forty euros.
06Provisioning and lead times
Services are delivered remotely; no physical goods are shipped to the customer. A dedicated server is made available within five working days of order confirmation, with the operating system installed and SSH keys in place. A network connection is opened within five to ten working days of receiving the technical details required. A colocation rack is available on the date agreed in the proposal. Managed services start after the takeover audit, on the schedule written into the takeover plan. Every provisioning is confirmed by email to the technical contact.
07Termination and refunds
Services are sold exclusively to businesses acting in the course of their activity: the right of withdrawal available to consumers does not apply. The customer may terminate at term in writing with thirty days' notice; amounts covering periods already started remain due and are not refunded. Where the customer terminates before the end of the subscribed term, the remaining instalments stay payable. Where WEDEPLOY is in breach, where unavailability attributable to WEDEPLOY gives rise to compensation, or where WEDEPLOY terminates other than for the customer's fault, amounts paid in advance for the unperformed period are refunded pro rata within fourteen days, to the same payment method used for the original payment. Provisioning fees and work already performed are not refundable.
08Customer obligations
The customer warrants that it holds the rights to the numbering resources it has announced and that it keeps the corresponding routing records up to date. It shall not use the service unlawfully or in any way that compromises the integrity of the network, including address spoofing, bulk unsolicited traffic and participation in denial-of-service attacks.
09Suspension
WEDEPLOY may suspend all or part of a service, after informing the customer and except in a proven emergency, in the event of breach of the obligations above, of established risk to the network, or of persistent non-payment fifteen days after a formal notice has gone unanswered.
10Availability and maintenance
WEDEPLOY owes a reinforced obligation of means as to the availability of its services. The applicable service level, how it is calculated and any compensation are set out in the commercial proposal. Planned maintenance is announced at least five working days in advance, except for emergency work.
11Liability
WEDEPLOY's liability is limited to direct and foreseeable damage, capped at the amounts actually paid by the customer for the service concerned over the twelve months preceding the triggering event. Indirect damage is excluded, in particular loss of business, revenue, data or customers. No limitation applies in the event of gross negligence or wilful misconduct.
12Return of equipment
At the end of the contract, the customer has thirty days to collect colocated equipment, by appointment. After that period WEDEPLOY may charge for the space occupied and remove the equipment at the customer's expense. Numbering resources lent by WEDEPLOY are returned at term.
13Personal data
Each party complies with the applicable personal data regulations. The processing carried out by WEDEPLOY in the course of the commercial relationship is described in its privacy policy.
14Complaints
Any complaint about an invoice, a payment or the quality of a service should be sent to sales@wedeploy.fr. We acknowledge receipt within two working days and give a reasoned answer within fifteen working days. Customers are asked to come to us before raising a chargeback with their bank, so that a dispute can be settled directly.
15Governing law and jurisdiction
These terms are governed by French law. Failing amicable settlement within thirty days, any dispute falls within the exclusive jurisdiction of the Paris commercial court.